Terms of service

Who these terms are with

Social Orbis is provided by [legal entity name and registered address]. By creating an account or using the service you agree to these terms. If you are agreeing on behalf of a business, you confirm you are authorised to do so, and “you” means that business.

What the service does

Social Orbis stores social media posts you write, and attempts to publish them to the accounts you have connected, at the times you choose. It also edits video, reports on published activity, and can send an automatic reply when someone comments a keyword you have chosen.

Through Orbit, brands publish campaigns and pay creators to make content for them, and creators apply to those campaigns and are paid through Social Orbis.

Your account and your tools

The social accounts you connect, and the posts, media, videos and automations you make, belong to your account. Nobody else can open them, including the people you work with in a Brand. You are responsible for keeping your sign-in details safe and for everything done through your account.

Brands and the people in them

A Brand is what a brand’s people share: its campaigns, the creators it works with, and its budget. People are invited into a Brand with a role that decides what they can do there — owner, admin, campaign manager, coach or viewer. Owners set how much each person who spends may charge in a month, and campaign managers spend only within that allowance. A Brand always has at least one owner, and its owners are responsible for who they invite and for what those people do in it. Leaving a Brand, or being removed from one, does not affect your own account or your own tools.

Campaigns and payments in Orbit

Prices in Orbit are in US dollars. A brand pays a creator directly, by bank transfer, PayPal or any other way the two agree. Social Orbis does not receive, hold or forward that money, takes no share of it, and is not a party to the payment; it keeps the record of what is owed and paid. When a brand accepts a creator, it commits to the agreed pay. For a single post, that pay is due once the brand approves the work. Work paid by the cycle runs in cycles of the length the brand set, one after another from the day the creator is accepted; each cycle’s pay is due when that cycle ends, and the brand may pay it earlier or later. Until a cycle is paid, work the creator does in it is at their own risk. Work paid by the month, agreed before cycles existed, is paid a month at a time, once that month’s content is approved. Either side can end an ongoing arrangement: the running cycle or month still finishes and what is owed for it stays owed. A bonus based on views is worked out from the views measured on the platform, up to the limit the campaign set, and is due then: 30 days after a post is linked, or, for work paid by the cycle, at the end of the cycle the post went live in. When the brand marks a payment as paid, the creator confirms it arrived; with no answer in 14 days, it counts as confirmed.

A brand can also pay through Orbit, by card or bank debit, when the creator has connected their own Stripe account. The payment goes straight into that account: it is the creator’s from the first moment and never passes through Social Orbis. The creator is the seller, so Stripe’s fee comes out of what they receive, at Stripe’s prices for their account, and Stripe’s own terms apply to it. A payment made this way counts as paid and confirmed once Stripe confirms it. A creator can refund it, in full or in part, from their own account; refunded in full, the payment is owed again. A payment made twice is refunded automatically.

A brand more than 14 days late with a payment cannot hire or start new paid work until it pays or opens a dispute. Creators see how reliably a brand pays: the share of its payments made within 3 days of their due date, shown once it has made 5.

If a brand and a creator disagree about work or payment, either can open a dispute, and a creator who says a payment did not arrive opens one that way. The Social Orbis team looks at it and records the outcome: that the creator was paid, that nothing is owed any more, or neither. Because Social Orbis holds no money, it cannot pay or refund either side; recovering a payment is between the brand and the creator.

Creators work for brands as independent parties, not for Social Orbis, and are responsible for their own taxes. Brands are responsible for their campaigns and briefs being lawful, including how paid content has to be labelled as advertising. What a brand may do with a creator’s work is agreed between them in the campaign; Social Orbis is not a party to that agreement.

Plans and billing

Social Orbis charges only for its plans, monthly, in US dollars, with VAT or sales tax where the rules require it. A Brand starts with a 14-day trial in which it can post campaigns and invite creators; hiring a creator needs a plan, and each plan sets how many campaigns can be open, how many creators can be on active deals and how many people can manage and spend. Without a plan, after the trial or once a plan ends, a Brand cannot publish campaigns, invite or hire creators or start new paid work, but everything already running goes on and it can still pay creators and review their work. Creators use Orbit free, with up to 15 applications a day; the Pro and Studio plans lift that limit and add tools. A plan renews each month until it is stopped, and then runs to the end of the month paid for.

Your content stays yours

You keep all rights in the captions, images and video you upload. You give us permission to store them, to send them to the platforms you have told us to publish to, and to show work you hand in for a campaign to the brand running it — that permission exists only so the service can do what you asked, and it ends when you delete the content or close the account.

You are responsible for what you publish: that you have the rights to it, and that it is lawful. We do not review content before it goes out.

Connected social accounts

When you connect an account, you authorise us to act on that account on your instruction. You remain bound by each platform’s own terms, and those come first: if a platform refuses, rate-limits or removes a post, that is their decision and not something we can override. Disconnecting an account — here, or from the platform’s own settings — immediately cancels anything still queued to send through it.

What you must not do

• Publish unlawful, deceptive, or infringing content, or content you lack rights to.
• Use the service to send unsolicited bulk messages, or to run automations in a way that breaches the rules of the platform receiving them.
• Publish on behalf of accounts you are not authorised to act for.
• Misrepresent who you are, the accounts you hold, or the audience and views they have.
• Attempt to access another person’s or another Brand’s data, or to disrupt the service for others.

Scheduling is best effort

A scheduled post is attempted at the time you set. If the platform rejects it or is unreachable, we retry a limited number of times and then mark it failed and tell you. We cannot guarantee that any particular post is published, or published at an exact moment — publishing depends on services we do not control.

Availability

We aim to keep Social Orbis running and to avoid losing your data, but the service is provided without a guaranteed level of availability. It may be unavailable during maintenance, or because of a fault or a failure at a provider we depend on. Keep your own copy of anything you cannot afford to lose.

Suspension and ending the agreement

You can stop using the service at any time and ask us to delete your account; your own tools and what is in them go with it. Records of payments made through Orbit are kept, because the law requires them. We may suspend or end access if these terms are broken, if a platform requires it, or if use of the service puts other customers at risk. Where it is reasonable to do so, we will say why first.

Liability

Nothing in these terms limits liability where the law does not allow it to be limited. Otherwise, and to the extent the law permits, we are not liable for lost profits, lost business or indirect loss, including loss arising from a post that did not publish, published late, or was removed by a platform.

Changes

We may update these terms. If a change materially affects you we will give notice before it takes effect, and continuing to use the service after that means you accept it. The date at the top shows the current version.

Governing law and contact

These terms are governed by the law of England and Wales, with the courts of England and Wales as the place of jurisdiction. For anything about them, write to support@socialorbis.app. How we handle personal data is set out in our privacy policy.